Your Daily Advance account statuses can be four different: Active, Not Available, Frozen, and Not Eligible.
"Active" status: this is when you have applied for the Daily Advance for your store, are receiving your daily advances normally, and your balance is always in a healthy state.
"Not Available" status: When you have applied for the Daily Advance, but your sales time, sales volume or your store's entity are not compatible with our policies. In this case, you receive a negative answer and a deadline of 30 days to try to apply again. This scenario can occur on one currency only, if you sell to more than one.
"Frozen" status: this is when you had your Daily Advance active, but for some specific reason that happened to your account, forced us to freeze it. These reasons could be disconnected token, a low reserve of values in your account, a sudden large increase in your sales volume, two sales cycles in debt with SellersFi, among others. In these cases, you stop receiving advances until the situation that caused the freeze is resolved.
"Not Eligible" status: this is when you sell in a currency that we do not yet cover. In this case, we do not activate your Daily Advance for this currency.
All these listed statuses are treated individually for each currency. For example, you can have your account in USD (US Dollar) "Active", in CAD (Canadian Dollar) "Not Available" and in ARS (Argentine Peso) "Not Eligible".
Additionally, if you have more questions, you can contact us at firstname.lastname@example.org.