Can my account be frozen?

Yes, we do use the account freeze feature in specific cases. Usually, these cases are related to the financial health of your business, so in these situations' advances are temporarily suspended.  

For example, when your reserve value gets too low and the amount owed is greater than or almost equal to the size of your future receivables, then we freeze your account.

We do this to prevent your outstanding balance from getting higher than your ability to pay. Then we contact you to try to help you solve this problem. The freeze is done to protect the integrity of your account, not to punish you. 

1.1 How do I unfreeze my account? 

 
When your account is frozen, we send you an email explaining our reasoning and some guidance on how to solve the problem. Most of the time you can solve this yourself, or by contacting your marketplace. But rest assured, we will look for you and help you in any way we can.

When the issue that caused the freeze has been resolved, your account will be unfrozen, and your progress will return to normal. 

Additionally, if you have more questions, you can contact us at customerservice@sellersfi.com.