We recommend contacting Seller Support to update your Deposit Method at least three days before your next Marketplace Payout. This will ensure enough time for any back-end processing. Amazon is also very cautious in updates to Deposit Methods, so it’s often easiest to contact the Seller Support team to do this (to avoid your account getting flagged or payout getting delayed).
- From your Seller Central account, click “Help” in the upper right-hand corner. Scroll to the bottom of the page and select “Get Support” (under “Need More Help?”).
- From the provided options, select “Selling on Amazon” then use the link at the bottom to browse for your issue. Select “Your Account” and then “Other account issues”.
- In the provided “ticket,” type “Please call” into the main box for your issue. Under “Contact Method,” add your phone number to get this call. Then, select the box for “This issue is urgent and requires immediate attention.”
- Once you get the phone call from the Amazon representative, you will ask that they reset your Deposit Method for your Amazon Seller Central account in whichever marketplace you are trying to update. There will be a few security questions but will be able to reset your account.
Note: Amazon representatives cannot update or replace your Deposit Method over the phone.
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