How can I add funds to my Digital Wallet?

There are two ways you can add funds to your Digital Wallet. 
1. Marketplace Payouts: You can provide the USD, CAN, EUR, and GBP collection accounts that we assigned uniquely in your account to marketplaces, platforms, or your customers to receive funds into your Wallet.  
2. Fund from Your Bank Account: You can fund by initiating a payment from your bank, or enable us to pull funds from your bank account (Please get in touch with your Account Manager or contact us at customerservice@sellersfi.com to enable ACH pulling). You will need to provide proof of ownership between the bank account and the registered entity. 
ACH Transfers generally take 3-5 business days for funds to arrive. Wire Transfers are a bit faster at about 1-2 days. 
If you don’t see your funds in your Digital Wallet: 
If it has been 5 business days since your transfer was initiated and the funds are still not in your account, please reach out to our team at customerservice@sellersfi.com. We’ll need the following information to investigate: 
- Name of the company or entity that sent the payment 
- Date the payment was sent 
- Payment amount 
- Last 4 digits of the Collections Account Number – Note: This is only necessary if your funds are in USD or GBP. 
- Screenshot of transaction 
- Trace Number – Note: This is only necessary for USD transfers. The Number is 15 digits with no additional characters and can be provided by the company that sent the payment. 
NOTE: Failures and error messages are common when sending payments from Amazon. We’d first recommend contacting Amazon directly to confirm payment status and also request a reference number or trace number from your respective bank.